When preparing to ship a vehicle across the country or internationally—whether for a vacation, relocation, school, employment, or military posting—it is crucial to understand the terms and conditions of vehicle transportation. Knowing these details in advance can help ensure a smooth and hassle-free auto shipping experience.
At Snowbirds Auto Connection Ltd. (SAC), a trusted car carrier company, we prioritize transparency in the vehicle transport process. Each auto shipping company may have different terms and conditions, so reviewing them before choosing a vehicle transportation provider is essential.
Key Aspects of Vehicle Transportation Terms & Conditions
Authorization for Vehicle Transport
When booking an auto transport service, the vehicle owner or authorized agent grants permission to transport the vehicle(s) from the designated pickup location to the specified destination. The individual listed on the booking form is responsible for:
- Providing the vehicle in proper condition for shipping
- Supplying a set of keys
- Inspecting the vehicle’s condition upon pickup and delivery
- Signing the necessary documents to complete the vehicle shipping process
Open Car Carrier Transport & Vehicle Preparation
If opting for open car carrier transport, note that the vehicle will be exposed to weather conditions, road debris, and environmental elements. While auto transport companies are not liable for minor dirt or dust accumulation, extreme cases requiring a car wash may qualify for reimbursement upon proof of payment. Vehicles cannot be wrapped for protection, as this may cause more damage during transit.
To ensure smooth vehicle transportation, follow these steps:
- Remove loose parts, aftermarket accessories, roof racks, and spoilers
- Disable security alarms
- Ensure the gas tank is no more than 1/4 full
- Provide one set of keys
- Remove all personal belongings, as the car shipping provider is not responsible for lost or damaged items
If your vehicle has custom parts like bug deflectors, tow hitches, or tonneau covers, remove them before transport. The auto shipping provider is not liable for damage or loss of aftermarket parts.
Additionally, vehicles should be in drivable condition. If a vehicle is inoperable, extra fees may apply for loading and unloading. Some auto transport companies require the vehicle to roll, brake, and steer properly to be transported safely.
Liabilities for Tires, Rims, and Mechanical Issues
While the car hauler will inspect and document the condition of the tires, rims, and wheel wells before transport, they are not liable for damage to these areas. Additionally, mechanical or electrical issues that arise during transport are not covered. It’s advisable to have your vehicle inspected and serviced before shipment to avoid potential breakdowns or issues upon delivery.
Customs and Border Delays for International Auto Shipping
For cross-border vehicle transport, customs clearance may result in delays. If a delay is due to prohibited items in the vehicle, a charge of $100 per hour may apply. Ensure compliance with the destination country’s regulations to avoid additional fees or delays.
It is important to prepare all necessary customs documents before shipping your vehicle internationally. These may include vehicle registration, proof of ownership, and government compliance forms. Failing to have these documents in order may result in prolonged delays and additional storage fees.
Vehicle Delivery and Inspection
Upon delivery, inspect the vehicle immediately for any discrepancies. If damage is noted, report it within 24 hours with photos and a detailed description. The transport provider is not responsible for damages reported after this period. If delivery occurs after business hours, liability ceases upon drop-off.
When inspecting the vehicle, pay close attention to:
- The exterior body for scratches, dents, or dings
- The undercarriage for any leaks or damage
- The tires, rims, and wheel wells for new damage
Taking photos at the time of delivery can help in case a claim needs to be filed. Ensure all discrepancies are documented on the delivery receipt before signing off.
Redelivery and Personal Item Policies
If a second delivery attempt is required, additional fees may apply. The vehicle transport company does not inspect vehicle interiors, so any personal items left inside are transported at the owner’s risk. Remove valuables, jewelry, medications, and prohibited items before shipping.
Certain prohibited items include:
- Firearms and ammunition
- Alcohol and drugs
- Flammable materials
- Food and perishable goods
Leaving unauthorized items in the vehicle may result in delays, fines, or confiscation by customs or transport authorities.
Liabilities and Exemptions
Auto transport companies are not liable for certain types of damage, including:
- Stone chips and glass damage
- Mechanical or electrical failures
- Damage from vandalism, natural disasters, or road conditions
- Towing or repair costs due to pre-existing issues
While carriers do their best to ensure safe transport, certain factors beyond their control may impact your vehicle. Reviewing your personal auto insurance policy to see if it covers auto shipping damages is recommended.
Governing Laws and Insurance
The vehicle shipping terms and conditions are governed by Ontario law. While most auto transport providers carry insurance covering the transported vehicle, personal belongings inside the vehicle are not covered. It is the owner’s responsibility to secure separate insurance for personal items.
Additionally, some vehicle transport companies offer supplemental insurance for added protection. If your vehicle is of high value, classic, or custom-built, investing in extra coverage may be a wise decision.
Why Understanding Auto Transport Terms Matters
Being informed about vehicle transportation policies helps avoid unexpected issues and ensures a smooth shipping experience. By reviewing the company’s terms, preparing your vehicle properly, and understanding your responsibilities, you can confidently choose a car carrier that meets your needs.
When selecting an auto shipping provider, consider factors such as:
- Customer reviews and ratings
- Years of experience in the industry
- Licensing and accreditation
- Available insurance options
- Transparency in pricing and policies
The more informed you are, the less likely you are to experience complications during your vehicle transport process.
Get a Quote for Your Vehicle Transport Today!
If you’re ready to transport your vehicle, call Snowbirds Auto Connection Ltd. at 416-638-0001. Contact us today for expert auto shipping services, a free quote, and guidance on preparing your vehicle for transport!
Whether you’re shipping across the country or internationally, we ensure safe and reliable vehicle transportation tailored to your needs. Let us take the stress out of car shipping—reach out today for a hassle-free experience!