SNOWBIRDS AUTO CONNECTION LTD.
Frequently Asked Questions
We pick up your vehicle and haul it on our licensed, insured car carrier, door to door. We schedule pickup as close as possible to the dates on your order once it is placed and confirmed. At pickup our driver completes a photo Inspection Report, and at delivery we inspect the vehicle again and compare it with that report.
We transport cars, SUVs, pickup trucks, minivans, full-size vans, motorcycles, oversized and commercial vehicles across Canada and to and from the US. For lifted trucks, lowered sports cars, classics or anything outside standard dimensions, call us at 416-638-0001 or request a quote.
Book as early as you can. We accept short-notice orders when there is space on the truck, but snowbird season fills on a first-come basis. During the fall season, our Florida trucks leave every Friday from our Vaughan yard.
Most Canada to Florida shipments arrive in 4 to 7 days, and up to 10 days in the busiest weeks. Transit is counted from the day the truck leaves the yard, not the pickup day. For other routes, we confirm the transit time with your quote.
In most cases, your vehicle will be transported on an open car carrier that takes 7, 8 or 9 vehicles, the same type of truck used to deliver new vehicles from factories to dealerships.
For snowbird and private moves, up to 100 lbs of personal items is allowed in the trunk only. Nothing can be on the seats, the dashboard or in the rear window. Items travel at your own risk and are not covered by our cargo insurance. Military, government, corporate and van line moves cannot carry anything in the vehicle.
You, or someone you name. Your representative needs the keys, reviews and signs the Inspection Report, and hands the vehicle to our driver. Please give us their name and contact details before pickup or delivery, and have valid ID ready.
No. We work to your requested dates and give you a confirmed delivery window, but weather, road conditions and border processing can cause delays. If anything changes, we let you know right away. Booking early gives you the best chance at your preferred dates.
Most customers choose door-to-door: we pick up at your address and deliver to your destination address. Terminal-to-terminal is also available: you drop off at our yard in Concord or the nearest terminal in your region, and collect at the terminal closest to your destination.
Leave a quarter to a half tank of fuel, never empty, so we can start the vehicle and keep the weight down. Remove everything from the seats, passenger area and dashboard; up to 100 lbs is allowed in the trunk. Disable toll transponders such as 407 ETR and any anti-theft system that stops the car from starting. Wash the car before pickup so the inspection records its condition accurately.
Yes. For a cross-border move, we send you the customs forms that need to be completed and confirm the full list for your vehicle at booking. Have your passport, the vehicle’s title or ownership, proof of insurance and those forms ready. The customs declaration is your own, and admission is up to the customs authorities. If your paperwork reaches us early, we can tell you about a problem before your vehicle leaves. A US-plated vehicle coming into Canada clears at the Canada Customs Bond Shed closest to you (for the GTA, that’s Mississauga).
Call us before pickup. Our carriers load vehicles under their own power, so a non-running vehicle needs special equipment and has to be arranged in advance. We can handle it in some cases, depending on the vehicle and route.
Only on and off the loading ramp. The rest of the way, your vehicle is hauled on our carrier, so it adds next to nothing to the odometer.
Yes. We offer vehicle storage at our own location in Concord, Ontario, and through storage partners in many other areas. Call us at 416-638-0001 with your location and dates, and we will confirm what is available and what it costs.
We carry $5 million in liability coverage and $1 million in cargo coverage. Damage claims are handled by us directly, so you deal with us, not an insurance company. If you notice damage at delivery, note it on the delivery paperwork when you sign, and report it to us within 24 hours. Stone chips, road dust, mechanical issues, pre-existing damage and personal items are not transport claims.
